One Door Closes...
The last day of November 2011 was just another day for most people. It has everyone looking forward to the Christmas countdown, the holiday parties and cold weather.
But that day meant a whole lost more to those who worked for Houston based airline Continental Airlines....which had now officially merged with United Airlines and is based in Chicago.
Former CEO of Continental Gordon Bethune wrote a beautiful note regarding the last day of November 2011 and what it meant to the airline world.
Today is the first day since 1937 that there are no Continental Airline airplanes operating anywhere in the world. Thousands of ex cons are saddened by the loss of a great brand that brought pride to so many of us. Unlike other airlines who disappeared, CO was the only one who went out "On Top". Most admired global airline, more JD Power awards than any airline ever...you name it, CO won it......every customer satisfaction award, 100 best places to work in America for six straight years. It's like a college diploma, it's our accomplishment and it's in the record books. We can all go do other things but we will always be tied by our joint accomplishment....making CO the best airline there ever was. My thanks to all of you who went the extra mile to put us on the map. No one could have done it better than you. gb
What a leader! What an inspiration and more over what a great reminder especially in this season of hustle and bustle that great customer service is always going to put your business on top.
Article originally appeared on Dish-Houston (http://dish-houston.squarespace.com/).
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